You give a sample, you get a sheet of numbers, and you are left to make sense of it on your own. Next year, the lab does not remember you. The reference ranges are a mystery, the abnormal values are frightening, and there is no one to call.
We did not want to run that kind of lab. We wanted a place that stays with a family over time, that explains a result in plain words, and that treats a test as the beginning of a relationship rather than the end of a transaction. A report should leave you clearer than you were, not more worried.
That is what the name carries. Test nahi, rishta. Not a test, a relationship. It is a high standard to hold, and we would rather be measured against it than against anyone else.

